FREE Ground Shipping on Orders $500+   |   USE PROMO CODE: FREE500     *offer not valid on express

temperature controlled shipping

Hello!

We would like to thank you for your recent order! Your order is scheduled to ship via our Temperature Controlled Shipping Program – Here's a quick overview of what to expect. It will help answer some tracking questions you may have while awaiting delivery:
  • Temp controlled orders are shipped out once a week from our Napa, CA fulfillment center. Depending on the day you have placed your order, and the wines availability, a few days may pass before you order can be picked up and shipped. 

  • All orders are stored in air-conditioned facilities prior to shipment and transported in temperature controlled trucks (55 degrees) until they arrive at a regional shipping hub.

  • We contract with private carriers to provide Temperature Controlled Shipping services. These carriers do not currently provide tracking capabilitiesAs a result, you will not be able to track your shipment until it reaches your closest regional shipping hub. We'll send you a notification however when it leaves our warehouse and begins its journey. Approximate time between leaving our warehouse and reaching your regional hub is about 5-7 business days. Sometimes a little more, or a little less – This is an approximation.  

  • Once your order arrives at the regional hub the shipment will be transported to the closest UPS center, and you will be updated with a UPS tracking number. We may hold your shipment in the temperature controlled regional hub until a Monday in order to preserve the wine. 

  • The last leg of the journey (local delivery) is via standard UPS ground and will not be refrigerated, please try to receive your order on the first attempt.